HostMonster Web Hosting Help
My EPP code never arrived in my email.
The EPP Authorization code is required by your new registrar to initiate a domain registration transfer.
You may obtain access to the EPP code through your Domain Manager in the Transfer EPP tab. You will be able to see your EPP code for most domains, however, there are some domains that require that we send the EPP code via email.
Three (3) common reasons that an EPP code does not arrive:
- The email has been filtered out by your local spam filters OR the email server.
Be sure to review all your spam filters, junk folders, and trash. Please also note that some email services, including, but not limited to Yahoo, AOL, Sbcglobal, Comcast, and Hotmail are known for filtering out important emails like this.
Try sending your EPP code again. If you still do not receive it, then we recommend that you try having it sent to a different email address.
- The incorrect email address is being checked.
Check your Domain's public WHOIS record and verify that the you are checking checking the correct email address. You can check your public WHOIS record online at http://centralops.net.
If the email listed in public WHOIS record does not match what is listed your Domain Manager's contact record, you may be looking at cached information OR the updated information may not have been accepted by the registrar for some reason.
To check the Domain Manager:
- Log into your Login to your HostMonster Control Panel
- Select the Domains tab.
- Choose your domain name.
- Click the Contacts tab.
- Modify the email address and click Save.
If the Domain Manager and public WHOIS information do not match, please contact technical support.
- Domain privacy is enabled.
If domain privacy is enabled, it will interfere with your ability to receive the EPP code you requested.
If you have removed privacy recently, it may require a little time to update.