SiteLock - Verifying Domain and Account Information
If you are using assistive technology and are unable to read any part of the HostMonster website, or otherwise have difficulties using the HostMonster website, please call 866-573-HOST and our customer service team will assist you.
Skip to main content

HostMonster Web Hosting Help

SiteLock - Verifying Domain and Account Information

This article has been deprecated. The process for Domain and Account verification outlined below no longer applies to SiteLock.

This article is intended for customers who already have SiteLock and want to begin using their account. If you still don't have SiteLock, use the following link to learn how to signup so you can enjoy the benefits:

If you have questions regarding the SiteLock dashboard or website, please check out our Introduction to SiteLock article.

Steps to Verify

Verifying your information with SiteLock is a necessary step to creating a site with the SiteLock Trust Seal. This article can walk you through the necessary steps to get your domains and account information verified with SiteLock.

Jump to a Section:

Verifying Your Domain

Note: You will be unable to verify your domain unless it is properly pointed towards your HostMonster account. Please verify that your domain is pointed correctly before continuing with this tutorial.
  1. To verify your domain and account information you will need to be logged into your SiteLock account by going to
  2. Once logged in, you will be looking at your Dashboard. Look for the following verification notices shown in the picture below.
  3. Click on "Verify Domain" and you will see the following dialog box:
  4. As you can see, there are two ways to verify your domain; we will be dealing with the easier first option, as the method using code could have the potential to break your scripts. Click on the first "Click here" link in the dialog box which will download an html file to your local computer. Please remember where you saved this file; it will generally default to your Downloads Folder.
  5. After the file is downloaded, you will need to log into your HostMonster cPanel. Please keep your SiteLock dashboard open as we will need to come back here after the html file has been uploaded to your account. Once logged in to cPanel, open the "File Manager" located in the "Files" section of your cPanel.

  6. Another popup will occur, the "File Manager Directory Selector". Make sure to select Web root to get into your public_html directory. If you open the home directory, that is fine. You will just need to navigate to the public_html folder to make sure the file is uploaded to the correct directory.

  7. Once you are in the correct directory, public_html, please hit the Upload button on the top of your File Manager. You will then be taken to the following screen to upload the verification file. Once you have selected the html file from your local computer, click okay and the upload will begin. You will see a green status bar in the bottom right of the screen showing the progress of the upload.
  8. Now that the file has been uploaded to your account, you will need to go back to your SiteLock Dashboard to finalize the verification. Get back to the "Verify Domain" dialog box from earlier, but this time click the second "Click here" link at the very bottom. Sitelock will crawl your site to find the verification file we uploaded and successfully verify your domain.​​
Note: If you are still having trouble getting your domain correctly verified, double-check that all the above steps were performed correctly and double-check that your domain is pointed correctly. If you are still unable to verify the domain, you can contact support via phone at 866-573-4678 or Live Chat so we can verify the file is correctly uploaded, or you can submit a ticket directly to SiteLock using the "Support" link at the top of your SiteLock dashboard.

Verifying Your Phone Number

  1. To verify your phone number, first check that the phone number is correct, and then click the "Resend Code" link next to your number. A dialog box will appear and confirm that you want to resend the verification code; click "Yes". You will receive a phone call from an automated system providing you with a verification code.
  2. To input the verification code, click the "Submit Code" link next to your phone number on your dashboard, and enter the provided code to verify your phone number.

Verifying Your Address

  1. To verify your address, first check that the address is correct, and then click the "Resend Code" link next to your addess. A dialog box will appear and confirm that you want to resend the verification code; click "Yes". You will be mailed a verification code to the listed address.
  2. Once you have the verification code, click the "Submit Code" link next to your address on your dashboard, and enter the provided code to verify your home or business address.
For more information on how to contact SiteLock support, please feel free to refer to SiteLock Support
Knowledgebase Article 148,663 views bookmark tags: security sitelock

Was this resource helpful?

Did this resolve your issue?

Please add any other comments or suggestions about this content:

Recommended Help Content

This article will explain the benefits of SiteLock for small businesses.
Knowledgebase Article 128,666 views tags: security sitelock

This article will explain the process for uploading an SSL Certificate to SiteLock's dasboard. The steps for accessing the SSL Manager may vary depending on which user interface your account uses.
Knowledgebase Article 83,465 views tags: bundle ca certificates security sitelock ssl

This article will explain how and when to contact SiteLock for support.
Knowledgebase Article 136,372 views tags: security sitelock support

Related Help Content

This article will explain how to order SiteLock
Knowledgebase Article 150,043 views tags: security sitelock

This article will explain what to do when SiteLock finds a vulnerability.
Knowledgebase Article 95,665 views tags: scan security sitelock vulnerability

This article is an introduction to SiteLock
Knowledgebase Article 149,104 views tags: sitelock

An overview of SiteLock Lite
Knowledgebase Article 141,072 views tags: products security sitelock

This article will explain how to install the SiteLock Trust Seal.
Knowledgebase Article 146,844 views tags: sitelock

Maintaining your domain registration and hosting services within the same account allows you to manage both services with only one login password, making it easier for you to stay on top of everything related to your website. This article explains the process to transfer your domain to [% provinfo.n
Knowledgebase Article 1,617,633 views tags: domain faq registration transfer transfers

Two-factor authentication is ideal for anyone looking to increase their account security.
Knowledgebase Article 198,302 views tags: account password security

This article will explain how to un-assign a domain name from your account.
Knowledgebase Article 403,510 views tags: delete domain domains park parked remove unassign unpark

This site utilizes JavaScript to function correctly. Looks like it's disabled on your browser. Please enable it for your best experience.

For instructions on enabling JavaScript, click here